Find out where new patients get stuck. A $1,200 audit, for your clinic’s details.
Send us your clinic’s website. We look at it the way a new patient does and send you a short written report: what is broken, what to fix first, and why it matters.
What we check
Five things, because they are where first visits are won or lost.
Your Google profile
We search for your clinic the way a patient would. We look at your categories, hours (including holidays), photos, services, whether a booking link is there, and whether your details match across the web.
Booking on a phone
We walk through booking a first visit on a phone, up to the final step, without submitting, so no fake appointments are made. How many taps does it take? Is the button easy to find? Does the right visit type show up? Can a patient book at 9 pm without calling?
Condition pages
Do you have a clear page for what you treat most, like back pain, sciatica, headaches or sports injuries? Or one list with twelve conditions in it? We look at whether each page says what you do, who it is for and how to book.
Reviews
How many, how recent, how many have a reply, and whether they appear on your site. We note what your regulator’s guidance may allow you to show.
Speed
How fast your site loads on a phone, and what is slowing it down.
For reference, in our scan of 4,348 physio and chiro homepages, 33% of physio and 26% of chiro sites had no online booking we could find, and 66% of physio and 70% of chiro sites showed no review feed or star rating. How we counted. We will tell you where you stand.
What you get back
A short written report, sent to your inbox. For each area:
- What we saw. In plain words, with screenshots where helpful.
- What to change. A specific change, not “improve your SEO”.
- Priority. Fix first, or next.
You will also get a clear sense of which fixes you could do yourself this week, and which are worth a hand.
Here is how one line of a report might look:
Booking on a phone. What we saw: booking takes four taps and a menu, and the button says “Contact”. What to change: a “Book online” button in the header of every page, linked to your existing booking page. Priority: fix first.
The report arrives within about 3 business days.
What it costs you
Your clinic’s details and about 10 minutes. Agencies sell this kind of audit for around $1,200; in return you send us your clinic’s website and email. No card, no call you have to take, no pitch you have to sit through. The report is yours to keep and use, with us or without us.
If you want help afterward, we quote the work in writing. If you would rather fix it yourself, go ahead.
What we need from you
- Your clinic name and website
- Your email
- The booking software you use, if any
- Anything you want us to look at closely (optional)
We do not need patient information, and we will not ask for it. We look at your public website, your public Google profile and your booking page as a patient sees them.
Not sure where your clinic stands? We’ll look at it the way a new patient does and send a short written report. No pitch.
Questions owners ask
What does the audit cost me?
Your clinic’s details and about 10 minutes. You get the written report either way, with no obligation.
What’s the catch?
If the report shows work you want help with, we would like the chance to quote it. That is the whole catch.
Will you call me?
Only if you ask us to. We will email the report.
What do you do with my details?
We use them to prepare your report and to answer you. See our privacy policy; privacy@clinicchime.com.
Do I have to change booking software?
No. We work with Jane and Cliniko. Using something else? Tell us in the form and we’ll say whether we can help.
Who is this for?
Independent clinics: physio and chiro first, plus dental, optometry, and the massage and multidisciplinary clinics that work alongside them.
Can I just use the report myself?
Yes. That is a fine outcome.